Ground Transportation - April 12, 2019

The US Mass Transit Industry Needs Better Apps

The US ground transportation sector is more robust than conventional wisdom typically gives it credit for being. Congressional Research Services, in a March 2018 report, found that ridership nationally has risen about 3% over the past decade. And the American … Read more

Ground Transportation - March 29, 2019

US Mass Transit Trends in 2019: Operator Challenges Start with Mobile

More Americans are taking a multi-modal approach to travel, which fares well for mass transit operators, provided they’re able to offer a digital-friendly, app-based experience that makes life easy for riders.  But our recent report, Challenges Facing Municipal, Regional and National … Read more

2
2
Airlines - February 15, 2019

Airline Payments as a Sales Enabler and Path to Profits

Airlines have evolved their thinking on digital strategy and are starting to lay the groundwork needed to integrate legacy airline systems with newer travel technology and retail payment systems – especially with the proliferation of mobile wallets and alternative forms of payment (AFOPs).   Some airlines have done this out of necessity, while others are looking … Read more

Ground Transportation - February 5, 2019

Customer Acquisition and Cost Cutting: Can Both Work in Tandem?

Mass transit operators across the US are struggling with the rising costs of attracting new riders, and cumbersome legacy ticketing and payment processes, according to a survey we carried out in late 2018. The good news is that mobile technology … Read more

2
Ground Transportation - January 24, 2019

How to put the ‘MaaS’ into US Mass Transit Operations

The relationship between the mobility-as-a-service (MaaS) movement and traditional mass transit may not be obvious at first glance, but the interplay between the two is significant. According to our first U.S. ground transportation survey and report, “Modernizing the Passenger Experience … Read more

2