Airlines - February 15, 2019

Airline Payments as a Sales Enabler and Path to Profits

Airlines have evolved their thinking on digital strategy and are starting to lay the groundwork needed to integrate legacy airline systems with newer travel technology and retail payment systems – especially with the proliferation of mobile wallets and alternative forms of payment (AFOPs).   Some airlines have done this out of necessity, while others are looking … Read more

Booking - January 24, 2019

How to put the ‘MaaS’ into US Mass Transit Operations

The relationship between the mobility-as-a-service (MaaS) movement and traditional mass transit may not be obvious at first glance, but the interplay between the two is significant. According to our first U.S. ground transportation survey and report, “Modernizing the Passenger Experience … Read more

Hospitality - January 15, 2019

Mobile Campaign Management for Hotels in an Omnichannel Environment

Hotels and other hospitality brands are evolving… from providers of services to lifestyle enablers. They’re doing it by leveraging their guests’ mobile devices to connect transactions, interactions and communications in one seamless customer experience. The mobile “channel” is really a … Read more

Airlines - December 21, 2018

Open Skies and Digital Commerce: Takeaways from the 50th AFRAA Annual General Assembly

It was our company’s second year attending the African Airlines Association (AFRAA) Annual General Assembly (AGA) – this year hosted by Royal Air Maroc under the theme: “Strengthening African aviation in a liberalized environment.” Among the airlines in attendance that I had the chance to speak with were Tassili Airlines (Algerian), Hahn Air (German), and Air … Read more